Case Management is a time-limited process by which a skilled helper (Case Manager) partners with a disaster-affected individual or family (Client) in order to plan for and achieve realistic goals for recovery following a disaster. This comprehensive and holistic Case Management approach to recovery extends beyond providing relief, providing a service, or meeting urgent needs. The Case Manager serves as a primary point of contact, assisting the Client in coordinating necessary services and resources to address the client’s complex disaster recovery needs in order to re-establish normalcy. Case Managers rely on the Client to play an active or lead role in his/her own recovery. The case management process involves:
Screening and Intake for Case Management Services
Assessment of Disaster Recovery Needs
Action and Advocacy
Monitoring Recovery Progress
Providing information and referral (I & R) is an activity performed throughout this process. Case Managers (CMgrs) directly provide, refer, or otherwise arrange for individuals and families to receive needed services and resources identified in the recovery plan through the following actions:
verifying unmet recovery needs by obtaining records and/or contacting vendors;
networking with other organizations to guide client through sequence of delivery without duplication of benefits or services;
advocating with and for clients by activities including but not limited to:
preparing for and making case presentations on behalf of client;
actively participating in long term recovery groups where such exist; and
providing support and advocacy with governmental and non-governmental agencies and organizations when necessary.
Case Management personnel are qualified as determined by the Organization by life experience, skills, education, and training to access and coordinate services for the populations served. Case Managers may be Employees or Volunteers. Case Managers demonstrate helpful inter-personal skills and ethical conduct. Case Managers adhere to the following underlying values for service:
caring and compassion for all people is the foundation for all we do;
work is accomplished in a respectful, non-judgmental, and non-discriminatory manner;
trust, mutual respect, and equal partnerships of survivors and community service providers are essential elements of our work;
all people have inherent dignity, worth and autonomy;
human relationships are essential to hope and healing;
integrity is an essential component of our work and service in helping survivors navigate through the sequence of disaster assistance.
Case Managers have specialized knowledge and skills regarding:
disaster recovery resources;
advocacy and case presentation;
assessment of survivors and disaster recovery planning;
potential impact of the disaster on the Client’s over-all well-being and ability to cope; and
recovery needs of vulnerable populations following disasters.
Case Managers and Organizations respect the client’s right to privacy, protect client’s confidential information, and maintain appropriate confidentiality when information about the client is released to others.